Figuring out who to contact with a specific issue or question can be difficult for consumers. Depending on the topic, consumers can use the contact information below to get answers or more information.
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TOPIC |
WHO TO CONTACT |
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Advertising and Sales: Truth-in-Advertising |
South Carolina Department of Consumer Affairs (803) 734-4200 |
|
Advertising and Sales: Information Confirmation |
South Carolina Office of Regulatory Staff- Energy Office (803) 737-0800 |
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Interconnection: Interconnecting a System with a Utility |
Your utility |
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Interconnection: Complaints or Disputes |
South Carolina Office of Regulatory Staff- Consumer Services (803) 737-5230 (Columbia, SC) TTY (for the Hearing- and Speech-Impaired): The South Carolina Office of Regulatory Staff Consumer Services Department will investigate claims regarding delays or misinformation during the interconnection process. |
|
Financing: Legitimacy of a Financing Option |
South Carolina Department of Consumer Affairs (803) 734-4200 |
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Construction: Concerns, Options, Licensing |
Building Officials Association of South Carolina State Department of Labor, Licensing, and Regulation Residential Builders Commission and Contractor’s Licensing Board |
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Homeowners Association (HOA): Questions and Disputes |
Your HOA South Carolina Department of Consumer Affairs (803) 734-4200 If the concern is changing the law to keep HOAs from denying solar installations in a neighborhood, consumers can discuss it with state and local elected officials. |
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Homeowners Insurance: Are changes needed with homeowner’s insurance? |
The insurance company Your utility and/or solar installer The South Carolina Generator Interconnection Procedures require insurance at a certain coverage prior to interconnection. |
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Leasing: Become a Certified Leasing Company |
South Carolina Office of Regulatory Staff- Utility Services (803) 737-0800 |
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Leasing: Find Certified Leasing Companies |
South Carolina Office of Regulatory Staff- Consumer Services (803) 737-5230 (Columbia, SC) TTY (for the Hearing- and Speech-Impaired): A list of certified leasing companies is located on the South Carolina Office of Regulatory Staff website. |
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Leasing: Complaints Against a Leasing Company or Sales/Marketing Before or After Signing Lease |
South Carolina Office of Regulatory Staff- Consumer Services (803) 737-5230 (Columbia, SC) TTY (for the Hearing- and Speech-Impaired): If the lease is valid and the consumer is still not satisfied, they can take their complaint to the South Carolina Department of Consumer Affairs. (803) 734-4200 |
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Roof Warranties |
Check with the manufacturer of the roofing material or with the solar installer. |
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Utilities: Incentives and Billing Questions |
Your utility If questions/concerns remain, contact the South Carolina Office of Regulatory Staff- Consumer Services (803) 737-5230 (Columbia, SC) TTY (for the Hearing- and Speech-Impaired): |
|
Tax Credits |
South Carolina Department of Revenue (844) 898-8542 |