Consumer Protection

Solar panels are not free, despite what you may hear. Solar panels allow you to generate clean energy and can save you money. However, purchasing a solar system, or signing a 20 year lease for solar panels, is like buying a car—you need to do your homework, check prices from several sources, and think carefully about how your needs will be met by the choices you are considering. As you would with any sales pitch, watch out for red flags!

Red Flags for Solar Scams

Questions to ask a solar installer

Who to Call: Issues with Solar

 

Information You Should Verify 

  • Does the contractor have any complaints pending at the SC Department of Labor, Licensing and Regulation, Contractor’s Licensing Board?
  • Is the contractor affiliated with and/or have membership with local, state and/ or national organizations relevant to the work they are doing?
  • Does the contractor have reviews on the Better Business Bureau website?
  • Does the contractor have workers’ compensation and liability insurance, and if so, how much?

 

Solar leasing companies must be certified by the S.C. Office of Regulatory Staff (ORS). The ORS maintains a list of certified leasing companies on their website. Ensure your leasing company is certified in South Carolina before entering into a contract.

 

If you have an inquiry or complaint, please contact the Consumer Services Division of the Office of Regulatory Staff by phone at 803-737-5230 (Columbia S.C.) or at 1-800-922-1531 (toll-free within South Carolina) during the hours of 8:30 a.m. to 5:00 p.m. Monday through Friday (except state holidays).

 

Be sure to download your free "Consumer Guide to Solar for
the SC Homeowner"

Related Links and Files
Required Licenses for Solar Installation in South Carolina


If it sounds too good to be true, it probably is: SOLAR.SC.GOV Handout

Costs & Incentives
Financing
Incentives
Net Metering
Red Flags for Solar Scams
Choosing a System
Purchasing Solar
Solar Leasing
Community Solar
Installation and Maintenance
Choosing an Installer or Contractor
Questions to ask a solar installer
What should my solar bid include?
How Solar Works
Types of Solar Panels
Types of Solar Electric Systems
Resources
Solar Legislation
Reports and Publications
Training Programs
Solar Related Terms
Local Government Resources
Solar Press

Solar Photos

Office of Regulatory Staff
Energy Office
1401 Main Street, Suite 800
Columbia, SC 29201